Having a promising product or service is no longer
enough to survive in today’s competitive market, which is continuously
expanding, reaching all the way to online space, and marketers can no longer
ignore the demand for it. This does not mean that more traditional techniques
should be abandoned altogether now, though. Rather, there are ways to combine
and blend it harmoniously with newer digital strategies for a comprehensive
marketing approach.
Regardless of changes in the marketing industry,
the root of it all will always be the company’s reputation, which still works
the same as old-school “word of mouth.” However, what used to be door-to-door
promotions have now become large-scale through online marketing, with
businesses reaching out to more potential customers beyond their respective
locations. Blog reviews, social media, and review sites provide opportunities
for online users to know the brands and give them constructive feedback for
improvement.
According to a recent survey, 65% of customers
prefer businesses with more positive reviews over those without, and 71% stated
positive reviews boost a brand’s trust ratings. Even if customers already know
what they want, giving them options would still require them to do their
research. Because of this, it’s more crucial for brands to create more reliable
and trustworthy information in their pages.
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